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This
is the 5th indicator
of yours I've installed...you
guys have great products
... I really like that
EGT 701 unit! Thanks
for your support. |
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Jim
Von Zabern |
Boeing Commercial Aviation |
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As
a proud owner of one
of your EDM 900 units,
I find it mandatory to
write you to tell you
of my experience with
your Technical Support
crew. In particular,
I worked with Donald
(initially) and finally
with Dennis.
At first I had a problem with my fuel tank sending units. This is an Experimental
GlaStar which I have recently completed building. The problem, diagnosed by Donald,
was that i had the wrong sending units. Then, after replacing the sensors, I
was having difficulty getting the sending units' calibration figures to the EDM.
This was a software issue and Dennis was a great help with that. After all was
said and done, it turned out to be pilot error. This afternoon, while using a
cell phone, Dennis was able to direct me through the communication problem. The
unit is now functioning at %100.
Through it all, your employees displayed considerable patience, courtesy and
knowledge. I have no reluctant recommending your company to anyone. And working
with your Tech Support is icing on the cake.
GlaStar - N954BR |
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I
recently purchased a
JPI EDM-Twin (EDM 760)
for my P-Baron that i
juts purchased. I was
at 21,000 feet and cruising
between Denver and Cleveland
when I noticed that the
CHT on the # 4 right
engine was climbing to
a dangerous level. I
tried several thins but
was unable to confirm
what was wrong. I throttled
the engine back and made
a provisional landing
in Omaha. Inspection
revealed a crack in the
cylinder that was 3/4
around the entire jug.
If i had not had the
JPI i probably would
have had a catastrophic
engine failure. The cylinder
was changed and no other
damage was noted. It
appears the JPI has already
paid for itself in the
first several months. |
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I
chose the EDM 700 over
the UBG-16 for the simple
reason that the instrument
has all the features
I desire. I find that
the faster probe response
combined with the "overlean" graph
capabilities make the
EDM 700 simply better!
Getting free software
with an actually functioning
data recording option
is just the icing on
the cake. |
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I
tried the UBG-16 but
found that it does not
offer real data recording
functionality, does not
display fuel flow information
(only GPH) and I had
recurring problems with
jumpy EGT readings. I
have had situations where
the one EGT bar jumps
up and down, plus or
minus 20 degrees making
it impossible to find
peak EGT. After purchasing
my new EDM 800 I have
had no problems. You
guys make a great product! |
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I
decided to trade in my
UBG-16 for the more advanced
EDM 700 4C as the data
recording capability
and overall unit would
better suit my aircraft.
This will be a great
help in my Lancair 360
mk2 to be fitting a higher
quality unit in my Lancair.
To some things up Dollar
for Dollar JPI
has the aircraft market
covered! |
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I
decided to trade in my
UBG-16 because I haven't
been able to get the
MUX8A data recorder to
download engine data
to my laptop. I installed
the UBG-16 in July 2004
in my A36 Bonanza and
despite my many attempts
with support technicians
at EI, I have been unable
to get this key feature
to function properly.
The EDM 700 is the industry
standard. |
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I
decided to trade in my
UBG-16 simply because
i don't trust it. Last
summer I completed the
installation of an overhauled
engine in my Bonanza and
installed the EI UBG-16.
On the first few flights
i stayed below leaning
altitude and everything
was working fine. Later
I took my wife on a longer
cross country flight
and this was the first
time i went to an altitude
where I would be able
to try the lean find
feature. While leaning
I watched the temperature
bars and digital EGT
readout, noticing the
temps all rising and
some starting to fall
but I didn't get any "peak
found" alert. I kept
leaning still no peak
alert, then finally the
engine started to cough
and I richend it up.
I did this a couple more
time each time never
getting a peak find indication
and each time leaning
until the engine started
to cough. I read though
the manual and checked
the procedure i was using;
it looked like i was
doing it right. So on
with the test flight,
same results. I called
EI to talk about it thinking
i must have a faulty
unit, but EI told me
this was normal?!?! The
went on to tell me that
the proper leaning procedure
with the UBG-16 should
take 5-10 minutes. Pull
out on the mixture, wait
a couple minutes and
repeat until you get
a peak indication. I
thought that all sounded
fishy but went ahead
and did a couple more
test flights. They were
right, it took about
5-10 minutes pulling
out a little at the time
and I finally get a peak
reading. I don't know
where EI gets off telling
people they have fast
response probes, maybe
that's where the catch
phrase "fastest
ungrounded probes" comes
to play. After installing
my EDM 800 I realize
how peak find - is and
should be working. The
EDM 800 does everything
it was advertised to
do. Now thinking back
on on the EI's UBG-16,
I can't say if it was
their probes that were
being really slow or
if they have faulty programming
in identifying the peak. Either
way i am really satisfied
with my new EDM 800 and
I couldn't ask for more. |
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I
traded in my UBG-16 for
the EDM 700 because the
UBG-16 does not offer
data recording functionality
for my fuel flow
information (maybe because
the UBG-16 only displays
GPH, I find this misleading
on EI's part). I also
have had recurring problems
with jumpy EGT readings
on my UBG-16. That's
when i decided to do
it right and go with
JPI. |
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My
FS 450 is so useful in
my Cessna 152 that I
have been a huge promoter
of your product. I wish
all Cessna's would come
factory equipped with
your gages. Great instrument! |
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The
purpose of this note
is to thank you for your
business ethics, something
that is so often missing
in business today. Thank
you. |
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Thank
you for the prompt and
courteous service I received
from you and your staff! |
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When
I described my #5 CHT
problem to you you immediately
mailed me out a new probe
without any hesitation.
What great Customer Support! |
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"I
have always flown with
and eagerly supported
J.P. Instruments as I
feel that not only do
you folks have the very
best instruments, but
also provide the very
best in customer support. Your
products are the very
best out there and I
truly believe that every
aircraft should be equipped
with JPI products." |
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"Your
customer service is great! I've
recommended your products
to several pilots because
of your customer service." |
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"Just
finished installing your
J.P. Instruments in my
late model Cessna 182S. Cessna's
stock EGT is located
below the collection
of the three exhaust
pipes on the left side. I
like to keep under 1400°F
EGT temps. I found
out in short that using
the Cessna EGT to peak
and enrichen the mixture
50° will allow temps
significantly higher
than 1400°. A
good reason for your
prospects to buy one
of your analyzers; they
can know for sure what
is going on in their
engines. I'm glad
that I did! My
second analyzer from
J.P. Instruments... I'm
very pleased!" |
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"This
is my third J.P. Instruments,
FS-450 that I have installed
in aircraft I have owned. I
will not own an aircraft
without one. It's
much more accurate than
mechanical gauges." |
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"With
the support I've received
to date, I have no worries
if warranty issues should
come up." |
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"Just
wanted to let the technical
support staff know that
they are a pleasure to
deal with both before
and after the sale. While
customer service has
been lost with many companies
JPI sets the standard
for the aviation business.
You guys make the customer
want to do business with
J.P. Instruments" |
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